All services offered by True Psychic are for entertainment only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use our services and either be the bill payer or have the bill payer's permission to make the call.
All calls to our Premium Rate Live Reader services are recorded which is a requirement of PhonepayPlus in the UK. Calls to our Credit Card Booking and Customer Care lines are also recorded for security purposes.
Whilst True Psychic believes all readers to be the best available, they are self employed, sub contracted Readers and as such True Psychic does not have control over the content of any readings and therefore cannot accept responsibility as to the accuracy of content - given, expressed or implied or as to the suitability of the content for any purpose. True Psychic will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.
Premium Rate Telephone Services0906 957 0576
To use these services you must either be the bill payer or have the bill payer’s permission to make the call.
Calls to our live service from within the UK cost £0.77 per minute from a BT landline; call costs via other service providers or from a mobile phone may be higher.
Credit Card Services0800 092 3034
To use our credit card services you must either be the cardholder or the cardholder must be present when the booking is made.
We charge £32.95 for the first 20 minutes,£27 for 30 minutes, £32 for 40 minutes and £1.50 per minute thereafter.
All charges are made in Sterling (GBP).
If you have a complaint about any of our services you may either ring our customer care number +44(0) 333 202 0485 (+44(0) 333 202 0485 from outside the UK) or write to True Psychic. In exceptional circumstances following an initial telephone complaint you may be asked to submit your claim in writing to the above address. It is our aim to investigate any complaint within one working day (Monday – Friday excluding UK Public Holidays).
Credit Card Reading Satisfaction
If you are not satisfied with your reading and terminate your call within the first 5 minutes, on calling our Customer Care number we will endeavour to place you with an alternative reader for the full 20 minutes. If however your call has lasted longer than 5 minutes before termination we only be able to give you a reading for the time remaining of your pre-paid 20 minutes. A client’s right to the above may be withdrawn at True Psychic discretion in cases of persistent complaints.
Text Services (UK)
The text services we provide via your mobile/cellular phone are charged on a reverse billed SMS basis. As the client you will pay your operators normal charge to send a text to us and then you will be charged at a Premium Rate to receive the return message. The charge for our Text Service is £1.50 per message received (you may need between one and three replies to get your question answered fully). Customer Care: +44(0) 333 202 0485.
If a UK phone is being used outside of the UK on a "roaming" basis additional costs to the operators' standard text charges and the premium rate charges may apply.
The Text services are only available from mobile/cellular phones operating on the following UK networks: Orange, Vodafone, T Mobile, 3, and O2. Orange users are limited to a maximum £30 spend on text messages per short-code (66660) per calendar day.
The Text services are only available to those aged 18 and over.
Use of Data
True Psychic is registered with the Information Commissioners Office under the data protection act as a Data Controller. Unless you request to be excluded we will only use your personal information for the purposes of our own marketing (e.g. mailing of a regular newsletter or promotional SMS text messages). We will not pass any personal data or recordings to any third party unless required to do so by an appropriate regulatory authority e.g. PhonepayPlus.
Barring of Access
True Psychic may at its discretion temporarily or permanently bar a users access to any or all of our services in any of the following circumstances: User has misused our services in anyway, is abusive to company employees or readers, has committed an act of fraud against True Psychic or any of its associated companies.
These conditions shall be construed in accordance with English law and any legal action against the company must take place in an English Court.